Responsible Gaming
Gaming Should Be Entertainment
At Mystake on hotellosgigantes.co.uk, we believe that online gaming should be an enjoyable form of entertainment only. Gambling should never be viewed as a way to earn money, solve financial problems, or escape from difficulties. It is important to approach gaming with a clear understanding that losing is always a possibility, and you should only gamble with money you can afford to lose.
Age Verification
Mystake is strictly for players aged 18 years and over (or the legal age for gaming in your jurisdiction). We are committed to preventing underage gambling. All players must verify their age during registration, and we reserve the right to request additional identification documents to confirm compliance with legal requirements.
Warning Signs of Problem Gambling
If you experience any of the following, you may be developing a gambling problem. Please take action to protect yourself:
- Chasing losses by gambling more to recover money you've lost
- Gambling with money needed for essentials like rent, food, or bills
- Hiding your gambling activity from friends or family
- Spending more time or money on gambling than intended
- Feeling anxious or irritable when trying to reduce or stop gambling
- Lying about the extent of your gambling activity
- Neglecting work, study, or personal relationships due to gambling
- Borrowing money or using credit to fund gambling
- Using gambling as a way to escape problems or cope with stress
- Failed attempts to cut back or stop gambling
Self-Help Tools Available
Mystake provides several tools to help you maintain control of your gaming:
- Deposit Limits: Set a maximum amount you can deposit within a specified period (daily, weekly, or monthly)
- Loss Limits: Restrict the amount you are willing to lose over a set timeframe
- Reality Checks: Receive reminders during your gaming sessions to help you stay aware of time and money spent
- Session Time Limits: Set a maximum duration for each gaming session
- Self-Exclusion: Temporarily or permanently exclude yourself from your account to take a break from gaming
Access these tools through your account settings at any time. We encourage you to use them as part of your responsible gaming practice.
Support Organizations & Resources
If you or someone you know needs help with problem gambling, the following organizations offer confidential support and advice:
United Kingdom
- GamCare - Free support for problem gamblers and their families
Website: www.gamcare.org.uk
Telephone: 0808 8020 133 (free and confidential) - GamStop - The National Self-Exclusion Scheme for Great Britain
Website: www.gamstop.co.uk - Gamblers Anonymous - Support meetings and peer assistance
Website: www.gamblersanonymous.org.uk
International Support
- Australia: Gambling Help Online - www.gamblinghelponline.org.au
- Canada: Responsible Gambling Council - www.responsiblegambling.org
- United States: National Council on Problem Gambling - www.ncpgambling.org
- Germany: Bundeszentrale für gesundheitliche Aufklärung (BZgA) - www.bzga.de
Take Action Today
If you believe you have a gambling problem, please seek help immediately. There is no shame in reaching out—support organizations are staffed by trained professionals who are here to help. Contact one of the organizations listed above, speak with your doctor, or confide in someone you trust.
Remember: You have the power to take control of your gaming. Help is available, and recovery is possible.